Headsets come in an array of styles to cover a multitude of uses from a number of manufacturer’s .The three leading manufacturers of office and business headsets are Plantronics, Jabra and Sennheiser. Choosing a headset can often be daunting, so here’s a brief guide to what’s out there.

Corded headsets were the first type seen being used commercially and are still extremely popular with many businesses especially with contact centres and places with a high volume of staff favoring these types of headsets. They are usually plug and play with a number of different connection cables available to ensure virtual compatibility with all current desk phones and phone systems. A basic corded headset is also the cheapest type, not everyone needs a high spec headset.

Styles vary within the corded headset genre with headband, over the ear and behind the neck styles being the main three variety’s available. Different manufacturers have different takes on these styles giving you a truly broad spectrum to choose from.

Wireless headsets were introduced 10 years ago, and these have seen massive technological improvements within the field of personal telecommunications, which continues with new and improved features being added to headset models all the time.

You tend to find wireless headsets use either DECT technology or Bluetooth technology to achieve a wireless connection. Whereas DECT was the favoured technology of the two offering a longer range and encrypted signal, Bluetooth was being used mainly for mobile headsets. However the tide has turned and Bluetooth has recently come on leaps and bounds with many major manufacturers such as Plantronics and GN Netcom utilising Bluetooth technology with their latest headset models, such as the Plantronics Savo Go and the Jabra GO 6400 headset. This is partly due to the popularity of Unified Communications, or in other words products, in this case headsets, that work with more than one device in the office and the new generation of Bluetooth headsets can work with your Bluetooth mobile phone, desk phone and PC. This has huge money saving implications for companies

Similar to corded headsets, you can find wireless headsets in a number of wearing styles, from over the head, over the ear, in the ear and behind the neck models, with again each manufacturer having a different take on each wearing style.

If you’re thinking choosing either a corded headset or planning to go wireless, my advice is to do a little bit of research and look into all the available models with their different features and functions to ensure you get the correct headset for your needs.

Visit www.nicomm.co.uk for the best in phones and headset communications technology. Of note at the moment are the offers on Plantronics Headsets.

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