Posts Tagged ‘better’

I am starting a small business with three employees. I would like to know whether it would be best to have a VOIP system or actually put in phone lines with a phone system. I will be working in the office and at my home at times while the others will be in the office mostly.

Are there certain features or ratings I should look for? Or are they all interchangeable?

Is it easier to have the GPS unit on your windshield or looking at your phone? Do phones feature spoken directions? Considering upgrading to the Sprint Instinct with GPS.

I hardly ever get a gps signal on my blackberry 8830 even in wide open areas. I was wondering if I bought one of those external antennas it would be any better. Thanks

Many years ago, people didn’t have televisions. Many read the papers to get the news or listened to the radio. Just as satellite television has entered American homes, another thing has also been developed that is called satellite radio.

What is satellite radio? This piece of hardware allows the individual to listen to favorite recording artists and shows instead of watching it on television. Given that the United States is a vast place and there are various stations in each state, this also allows the user to listen to one back home hundreds of miles away.

Currently, there are two main players competing head on in the market. The first is called Sirius while the other is XM radio. Which of the two is better? This question depends on whom the individual will ask but both are doing quite well and more customers are signing up.

Sirius is the first to ever provide commercial free programming on all its music channels and has a wide array of accessories for customers to buy. This is despite that fact that XM radio launched a few months in advance.

The subscription fee of Sirius a little pricey compared to XM radio. When people want the best things in life, money maybe an obstacle. So the deciding factor will be what the hardware has to offer.

Satellite radio has been around for almost 5 years. Since this is considered to be the “in thing” in the market, both companies have tied up with the major car manufacturers to have this installed in their vehicles. This is the same thing Ipod is doing so the owner can listen to the favorite tunes while on the road.

Sirius has 65 channels that feature sports, news and other programs aside from music. This includes exclusive coverage of special events such as the NFL. XM radio on the other hand has NASCAR and Fox news. It has 68 channels which is 3 more than what the other is offering to the consumer.

The accessories used by Sirius satellite radio allows the person to listen to this at home or in the car. One of the basic accessories it uses is the Sanyo CRSR-10 Plug and Play system that will cost about $149.99. Those who are not satisfied can have this upgraded-which will cost from $250 to $2,000.

XM radio on the other hand uses the Delphi XM Roady Receiver. This will cost an individual somewhere between $30 to $400, but those who choose to get a monthly subscription will only have to pay $12.95 per month.

Both the models being offered by Sirius and XM radio are easy to install. The person will just have to pay a small fee as a service charge when enlisting the help of a customer representative when this is being done.

Customers can buy the unit in a store or order this online. It is not only ordinary individuals who are very interested in this product since there are also other models for commercial use that are being broadcasted in public access systems of hotels and other retail establishments

Is Sirius satellite radio better then that XM radio? Given that both companies have different things to offer, this really depends on the tastes of the customer.

You have decided to talk to your employees about telephone communication. Customers are complaining and problems are not being resolved in a timely manner. And while your employees are not always “in the wrong” when problems occur, you know there are some things they could do to be more professional, courteous, and effective. For example:

1. Ask more specific questions about problems callers are experiencing before “automatically transferring” callers to another department or trying to solve the problem personally

2. Apologize when callers complain about poor service, being disconnected, or some other encounter they view as negative

3. Use professional language when talking to callers; avoiding jargon, slang, or overly casual statements

4. Tell callers when their problems will be resolved, how they will be notified that the problem is resolved, and what action they need to take (if any) once the problem is resolved

5. Before concluding calls, confirm that all issues have been resolved and all callers’ questions have been answered

Your challenge now is to talk about telephone communication in a way that encourages your employees to improve. Do this by explaining how any or all of these behaviors could lead to:

1. Less time spent locating information needed to communicate with callers

2. More situations where callers are willing to wait patiently while a problem is being resolved

3. Less time spent having to process a request or resolve an issue that should be handled by someone else

4. Fewer instances of callers having to “call back” with additional requests or questions about services and products

5. Increased instances of receiving more accurate and complete information from callers during initial conversations

Develop your own list of results by thinking about the things employees complain about when it comes to communicating on the telephone. Then, match their list of complaints to your list of performance-improvement behaviors. Keep this information handy. And whenever you have individual or group discussions about telephone communication, use it to show your employees how they can reduce their frustration by improving their performance.

By using this approach, you emphasize how better telephone communication helps employees have better telephone encounters. You show employees that improved performance benefits them and their customers. This approach also allows you to keep the focus on the results you want and steer the conversation away from complaints about customers, processes, or procedures. Try it the next time you want to talk to your employees about being more professional, courteous, and effective. The results may positively surprise you.